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Chair, Philadelphia Professional Liability Practice Group

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Legal Updates for Insurance Agents & Brokers

Statute of Limitations Stands: Pennsylvania Superior Court Affirms Dismissal of Breach of Contract Claim Against Insurance Broker

Legal Update for Insurance Agents & Brokers – February 2025

February 1, 2025

by Dana A. Gittleman and Timothy G. Ventura

The Pennsylvania Superior Court recently affirmed the Philadelphia County Court of Common Pleas’ dismissal of breach of contract claims asserted against an insurance broker in Thuong Erin Wasielewski, Individually and as Administratrix of the Estate of Thuong D. Nguyen, Deceased v. Goebel Insurance Agency, Inc. and Christopher Goebel, 2025 WL 66728. Marshall Dennehey attorneys Dana Gittleman and Timothy Ventura represented the defendants, Goebel Insurance Agency, Inc. and Christopher Goebel, in the trial court action, and appellate attorney Carol Vanderwoude handled the appellate briefing and argument. 

The Philadelphia County Court of Common Pleas granted the defendants’ motion for judgment on the pleadings, which was premised on the expiration of the statute of limitations before the plaintiff initiated suit. On appeal, the Superior Court of Pennsylvania affirmed the decision, finding that the plaintiff’s claims were time-barred based on the date(s) on which the plaintiff was notified of a lack of coverage and, resultantly, a potential claim against the defendants. 

The case arose from an underlying wrongful death lawsuit, Thuong Erin Wasielewski v. Lee’s Café & Bistro and Lee’s Café & Bistro, LLC, d/b/a Lee’s Café & Bistro, Lee Hung, Wong Family Investment, LLC and Wong Family Investment (wrongful death action) and a related declaratory judgment lawsuit, Erie Insurance Exchange v. Lee’s Café and Bistro, LLC, Lee Hugh a/k/a Lee Quach and Thuong Erin Wasielewski (declaratory judgment action). The instant matter was initiated by a complaint filed on July 27, 2022.

On March 2, 2018, the wrongful death action was initiated, alleging wrongful death, premises liability and negligent security against a restaurant, Lee’s Café & Bistro, LLC, for an employee’s (plaintiff-decedent Nguyen’s) March 3, 2016, murder at the business premises. Lee’s Café tendered its defense for the wrongful death action to its insurer, Erie Insurance Exchange, which had issued a commercial general liability and property insurance policy procured by the defendants. On June 13, 2018, Erie filed the declaratory judgment action, seeking a declaration that it did not owe a defense and/or indemnity to Lee’s Café for the wrongful death action pursuant to the employer’s liability exclusion. On May 8, 2019, Erie filed a motion for summary judgment in the declaratory judgment action, which was granted on November 15, 2019. Accordingly, Erie was determined not to have a duty to defend or indemnify Lee’s Café in the wrongful death action. Prior to the trial of the wrongful death action, the owner and operator of Lee’s Café, and Lee’s Café entered into a settlement agreement and covenant not to enforce with the plaintiff, agreeing to settle the claims in the wrongful death action and assigning their rights against the defendants to the plaintiff.

The Erie policy was issued pursuant to an application and supplemental application signed by Ms. Chung on December 23, 2014, which—along with the policy itself—identified the scope of coverage provided, i.e. commercial general liability and property protection. The policy coverages did not include workers’ compensation, and the exclusion at issue, employer’s liability exclusion, was unambiguously disclosed in the Erie policy. 

On April 22, 2016, upon receipt of Lee’s Café’s notice of claim on March 4, 2016, Erie issued a reservation of rights letter, outlining potential grounds for disclaiming coverage and stating that the injuries to employees were excluded under the policy; thus, decedent Nguyen’s injury would be precluded. Erie advised Lee’s Café that it “may want to notify [its] Workers’ Compensation insurance carrier of this loss.” On May 16, 2016, Erie reiterated its coverage position under the subject Erie policy. Thus, as of April 22, 2016, and May 16, 2016, Lee’s Café knew of a potential coverage issue regarding the Nguyen claim under the Erie policy and that it did not have workers’ compensation insurance under the Erie policy. Further, on November 1, 2016, Lee’s Café signed a State Workers’ Insurance Fund application, stating the business did not have previous workers’ compensation insurance coverage in Pennsylvania. On April 20, 2018, Erie issued a denial letter, disclaiming coverage for the wrongful death action, citing the employer’s liability exclusion.

The trial court held the plaintiff’s breach of contract claims arising out of the defendants’ alleged failure to obtain “all necessary coverages,” including liability coverage for the employees of Lee’s Café that would have covered the March 3, 2016, loss, were time-barred by the applicable four-year statute of limitations. Defendants’ counsel raised several instances of notice of the alleged loss (no insurance coverage) including: December 2014 policy application and inception; December 2015 policy renewal; April 22, 2016, and May 16, 2016, coverage denial letters; April 20, 2018, Erie denial letter; and June 13, 2018, declaratory judgment action.

The trial court judge identified the dates plaintiff’s cause of action potentially accrued, all of which were more than four years prior to the inception of the instant lawsuit against Defendants on July 27, 2022. The court further rejected plaintiff’s argument that the claims did not accrue until after Erie won summary judgment in the declaratory judgment action (when Lee’s Café allegedly sustained an “actual injury”), despite the several times preceding that date when Lee’s Café was put on notice that employees were not covered under the Erie policy. The court further rejected plaintiff’s argument that Lee’s Café could not bring the suit against Defendants while Erie was providing a defense in the wrongful death action. 

On appeal, the Pennsylvania Superior Court found no error by the trial court, reiterating that the loss for which coverage was sought was the March 3, 2016, murder. Moreover, as of June 14, 2018, when Erie denied coverage, all necessary elements were present to trigger a potential breach of contract claim against the defendants. The Superior Court found the breach occurred in December 2015, when the defendants allegedly failed to follow instructions and procured a policy other than that which they had been contracted to procure, and the loss occurred on March 3, 2016. At the time Erie denied coverage in June 2018, “Defendants became liable to [Lee’s Café] for breach of contract.” The court further commented that Lee’s Café failed to allege facts to show that it did not know of the alleged injury on June 14, 2018, when Erie filed the declaratory judgment action. This June 2018 filing date served as the latest discovery date of the plaintiff’s purported injury, and the statute of limitations for a breach of contract claim against the defendants arising from the procurement of the Erie policy expired on or about June 14, 2022. 

The Superior Court’s ruling clarifies and expands the general dearth of case law regarding the commencement of the statute of limitations applicable to claims against insurance brokers. Indeed, where, as here, there are multiple potential dates of notice or “discovery” pursuant to the discovery rule, the commencement date is, at the latest, the date a declaratory judgment action or other definitive coverage denial notification is tendered to the plaintiff. 

This decision is meaningful for insurance brokers, and the attorneys who defend them, as it sets forth a bright line test for suit preclusion in a currently ambiguous legal landscape. Further, the decision outright rejects the plaintiff’s theory that the claim did not accrue until Erie prevailed in the declaratory judgment action, a formality given that Erie’s coverage position was staunchly established by its reservation of rights and denial letters which preceded the declaratory judgment action filing. 

Insurance brokers should remain vigilant when an insurance customer’s claim is denied by the carrier and monitor any related coverage litigation. Doing so can assist in developing procedural defenses to a subsequent professional negligence claim asserted against the insurance professional, as well as substantive grounds for potential causation defenses.  


 

Legal Update for Insurance Agents & Brokers - February 2025, is prepared by Marshall Dennehey to provide information on recent legal developments of interest to our readers. This publication is not intended to provide legal advice for a specific situation or to create an attorney-client relationship. We would be pleased to provide such legal assistance as you require on these and other subjects when called upon. ATTORNEY ADVERTISING pursuant to New York RPC 7.1 Copyright © 2025 Marshall Dennehey, all rights reserved. No part of this publication may be reprinted without the express written permission of our firm. For reprints or inquiries, or if you wish to be removed from this mailing list, contact tamontemuro@mdwcg.com.

Firm Highlights

Thought Leadership

The Enforceability of Online Arbitration Agreements Remains Unresolved in Pennsylvania, But the Pennsylvania Superior Court has Provided Substantive Guidance on the Issue

Key Points: The Pennsylvania Supreme Court confirms that an order compelling arbitration is not immediately appealable as collateral orders. The outcome of Chilutti II has generally left the substantive enforceability issues with browsewrap agreements unresolved in Pennsylvania. Until this issue is resolved by the Pennsylvania courts, companies operating in the Commonwealth should strive to ensure that their registration websites and/or application screens conspicuously present arbitration agreements in manners which ensure their users and consumers assent to the terms of the agreements by following the standards set forth in Chilutti I. Browsewrap agreements have been defined as agreements “‘in which a website offers terms that are disclosed only through a hyperlink and the user supposedly manifests assent to those terms simply by continuing to use the website,’ and typically do not require an electronic signature.” See, Cobb v. Tesla, Inc., 2026 WL 458470, at *1 n. 2 (Pa. Super. Feb. 18, 2026) (citation omitted). They are largely regarded as the “if you keep using this, you agree to everything buried in this link” terms embedded into almost every online agreement consumers and users sign before proceeding with purchases of goods and/or services. While consumers are generally aware of them, many almost never click on the link, nor read them in their entirety. This leaves many consumers and users ignorant of the terms and impact of such agreements. However, one’s ignorance of the otherwise neatly-tucked-away terms rarely renders them unenforceable. The issue of the enforceability of browsewrap agreements has been up for debate for some time in many jurisdictions, including Pennsylvania. Indeed, Pennsylvania had a brief grip on this issue for a period in time. Specifically, in 2023, an en banc Superior Court set forth heightened standards for companies to meet in order to secure assent and enforce browsewrap arbitration agreements. See Chilutti v. Uber Techs., Inc., 300 A.3d 430 (Pa.Super. 2023) (en banc) (“Chilutti I”) Chilutti I involved a husband and wife who sued Uber and its subsidiaries after the wife, a wheelchair bound passenger using Uber’s rideshare service, fell, struck her head, and lost consciousness due to her uber driver failing to provide a seatbelt and making an aggressive turn during the trip. The Chilutti’s filed a negligence lawsuit against Uber and its subsidiaries. In response, the defendants moved to compel arbitration, arguing that “the couple’s conduct on the company’s website and application — when they registered for the ridesharing service — signified that they agreed to be bound by the mandatory arbitration provision found in the hyperlinked terms and conditions.” The trial court granted the defendants’ petition and stayed the proceedings pending the results of arbitration, and the Chilutti’s appealed. On appeal, the Superior Court addressed two issues. First, it addressed the issue of whether it had jurisdiction to hear the appeal. A divided Superior Court determined that it did, with its basis for the holding being that the order from which the Chilutti’s appealed was a collateral order. Next, the Superior Court set out to address the merits of the Chilutti’s substantive claim. The Superior Court concluded that the parties lacked a valid agreement to arbitrate. Its rationale was that Uber’s website and application did not provide reasonably conspicuous notice of the terms to the Chiluttis. In reaching this decision, the en banc Superior Court held that browsewrap arbitration agreements are enforceable in Pennsylvania only if the registration website and application screens explicitly inform consumers that they are waiving the right to a jury trial, the registration process cannot be completed until the consumer is fully informed of this waiver, and, when the agreement is available via hyperlink, the waiver appears at the top of the first page of the terms in bold, capitalized text. Since the ruling, Pennsylvania courts have applied Chilutti I to determine if browsewrap agreements are enforceable.  For instance, the Allegheny County Court of Common Pleas invoked Chilutti I to reject an agreement that lacked an express jury-trial waiver on the assent screen.  See Miller v. Festival Fun Parks, LLC, 92 WDA 2025 (C.P. Alleg. Cnty. Mar. 24, 2025). Similarly, the Superior Court has held that notice which failed to explicitly state the consumer was waiving a jury-trial right did not “me[e]t the strict burden set forth by our en banc Court in Chilutti I.” Pierce v. FloatMe Corp., 348 A.3d 1077, 1088 (Pa. Super. 2025). While the issue of enforceability of browsewrap agreements appeared to have been resolved by Chilutti I, Pennsylvania courts’ grip on this issue has been slackened by the Pennsylvania Supreme Court’s January 21, 2026, opinion in Chilutti II. See Chilutti v. Uber Techs., Inc., 349 A.3d 826 (Pa. 2026) (“Chilutti II”). Therein, the Supreme Court did not address the merits of the Chiluttis’ substantive claim, but rather the issue of whether the Superior Court had appellate jurisdiction to immediately review the orders staying litigation pending arbitration. The Court ultimately vacated the en banc opinion on jurisdictional grounds, holding that the Superior Court did not have appellate jurisdiction because the trial court’s order from which the Chiluttis appealed did not qualify as a collateral order and, thus, the Superior Court erred in holding to the contrary and lacked jurisdiction to entertain the merits” of the Chiluttis’ substantive claim. As such, Chilutti II has rendered Chilutti I nonbinding, and the issue of enforceability of online arbitration agreements remains unresolved. However, in light of the fact the Supreme Court did not address or comment on the merits of the Chiluttis’ appeal, Chilutti I is still meaningful. Specifically, it provides guidance as to the standards a company should strive to meet to ensure they have obtained users’ assent so that they are able to enforce online arbitration agreements. Additionally, it may serve as persuasive authority in judges’ evaluations of petitions and/or motions to compel browsewrap arbitration agreements until this particular issue is properly put before our appellate courts. Keanna works in our Pittsburgh, PA office. She can be reached at (412) 803-1174 or KASeabrooks@MDWCG.com.

Result

No-Cause Jury Verdict Secured in Wrongful Death Trial

We successfully obtained a no-cause jury verdict in a 13-day wrongful death trial. The decedent, a 59-year-old man, was admitted to the emergency room on February 15, 2019, with complaints of abdominal pain, decreased appetite, and constipation, despite the use of laxatives. The patient did not complain of any nausea, vomiting, or diarrhea. He had a significant medical history including diabetes, hypertension, prior coronary artery stenting, morbid obesity (with past gastric bypass surgery), longstanding ventral hernia, and back pain. A CT scan revealed multiple hernias and a potential closed-loop bowel obstruction, leading to a surgery consultation. Our client, an emergency general surgeon, interpreted that the patient did not have a closed loop or any significant obstruction and recommended non-surgical management. The patient was approved to have clear liquids, and had a vomiting incident shortly after, but our client was not notified. The patient was returned to NPO status, and after improving overnight, he was returned to “clears” and additional medical and renal consults were ordered. Our client did not receive any communications from the residents/nurses of any changes in the patient’s condition. On February 18, 2019, two rapid responses were called due to increased heart rate and vomiting. It is believed that the vomiting resulted in aspiration, causing sepsis, ultimately leading to the patient’s death. During the trial, the plaintiff’s sole medical expert highlighted imaging on the wrong hernia, which called into question all of his opinions in the case. We made key objections related to the expert testimony, limiting what the allegations were, and preventing new allegations from being made. After approximately two and a half hours of deliberating, the jury returned a no-cause verdict. 

Thought Leadership

Featured Conversations... Key Takeaways from A.M. Best’s Webinar on the Misuse Defense in Product Liability Claims, Featuring Michael Salvati

Michael Salvati, shareholder in our Philadelphia office, was a panelist for the April A.M. Best webinar, “The Misuse Defense: Strategic Approaches to Defending Product Liability Claims for Insurers.” During the program, Michael and his fellow panelists offered practical, jurisdiction‑specific guidance on how misuse and failure‑to‑warn theories intersect in modern product liability litigation. Michael emphasized the unique challenges these claims present—particularly in states like Pennsylvania, where evidentiary rules diverge sharply from those applied in many other jurisdictions. Failure to Warn as the “Flip Side” of Misuse Salvati explained that failure‑to‑warn allegations often arise as a direct counter to a misuse defense. As he noted, “If our misuse defense is that the plaintiff didn't use a product properly or safely, then the failure to warn claim is that we didn't tell them how to use it properly.” He emphasized that these claims can stem from either the absence of warnings or criticisms of existing warnings, such as insufficient specificity or lack of clarity about risks. Pennsylvania’s Unique Evidentiary Landscape One of Salvati’s most notable points was the stark difference in how Pennsylvania treats evidence of compliance with industry standards. He highlighted that Pennsylvania is “one of the only states…where that evidence is not admissible” in strict liability cases. Manufacturers cannot rely on compliance with ANSI, UL, ISO, or even federal safety standards to defend the product against a strict liability claim—because the focus is solely on the product itself, not the manufacturer’s conduct. Salvati acknowledged the challenge this creates for defense counsel and clients who expect such compliance to carry weight. Understanding the Three Defect Theories Salvati also walked through the three primary defect theories recognized in many jurisdictions: - Design defect – a flaw in the product’s intended design - Manufacturing defect – a deviation affecting a specific unit - Failure to warn – inadequate instructions or warnings He noted that warnings claims are increasingly significant and sometimes stand alone when design or manufacturing theories are weak. As he put it, plaintiffs often default to warnings claims because “the default position seems to be, ‘If I got hurt, there must be something wrong.’” Warranties and State‑by‑State Variations Salvati addressed how breach‑of‑warranty claims fit into the broader framework, explaining that implied warranties—such as merchantability—often overlap with strict liability in Pennsylvania. He emphasized the importance of understanding local nuances, as warranty law and admissibility rules vary widely across states. Looking Ahead: The Growing Importance of Warnings In his closing remarks, Salvati stressed that warnings should never be treated as an afterthought in product liability defense. He observed that warnings‑only claims are becoming more common and urged manufacturers and insurers to continually evaluate the clarity and completeness of their instructions and warnings. His takeaway: “We should always be talking about what are the instructions that come with our products…to bolster a misuse defense.” Listen to the complete webinar here: https://www3.ambest.com/conferences/events/eventregister.aspx?event_id=WEB1074.