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The Quarterly Dose

Strategies for Combatting Reptile Theory in Medical Malpractice Trials

The Quarterly Dose – March 2025

March 1, 2025

The Reptile Theory is a litigation strategy intended to activate jurors’ survival instincts during trial and is designed to induce fear over logic and reason when hearing a case. Rather than focusing on the standard of care and whether the defendant was negligent, plaintiffs’ attorneys will focus on the defendant’s conduct and frame their behavior as a “danger to the community and public safety” that must be punished to deter others from acting similarly. This results in verdicts designed to punish the defendant, which is in direct contrast to the basis of our civil justice system to “make the plaintiff whole.”

The Reptile Theory aims to manipulate the minds of jurors by triggering their “fight or flight” instincts and oftentimes results in rewarding plaintiffs with significantly larger verdicts. By focusing on the emotional aspects of the case and being very intentional when asking their questions, plaintiffs’ attorneys shift the focus away from the logical analysis. 

Plaintiffs begin developing their reptile strategy long before a trial gets underway. A key portion of this strategy occurs during the deposition phase of discovery by asking defendants to answer “yes” or “no” to questions without any additional commentary. These questions discuss the rules that are in place and attempt to portray the defendant as having violated one or more. Specifically, plaintiffs’ attorneys will establish general safety and danger rules, and the deponent will agree with them. Then the plaintiff will lead the defendant to connect the safety issues to the specific issue in the case and get the defendant’s inconsistency or omission on record. Once this occurs, the defendant has no choice but to settle with the plaintiff or go to trial and risk impeachment or a plaintiff jury verdict. 

Defense attorneys can combat Reptile Theory by properly preparing their clients and witnesses for deposition. It is crucial that defendants understand the importance of answering more than just “yes” or “no” to ensure they are not trapped with these answers on the record. Defendants should be prepared to discuss the complexity of the diagnosis, the standard of care and the treatment rendered, which are all important to provide depth to the plaintiff’s safety argument. When defendants explain the rationale behind their decision-making, it aids in refuting the standard of care argument because it demonstrates that a reasonable medical provider would have acted similarly under the same or similar circumstances. If asked about patient safety, defendants should reiterate that what they did was reasonable under the circumstances. 

Plaintiffs may also attempt to create a link between the action or failure to act and the final result. Specifically, a plaintiff may try to link the safety rules to the final outcome. It is crucial that defense attorneys prepare their witnesses with responses that differentiate their case from the generalization the plaintiff is asserting. By doing so, it allows the defendant to incorporate the appropriate circumstances, judgment and the standard of care into the response. However, it is important that the defendant does not overshare. There is a fine line between falling into the generalization and volunteering too much information. 

The Reptile Theory does not respond well to complexity or nuance, so effective and frequent communication with the client is paramount. Clients who are able to explain the circumstances and reasoning behind their decision-making process will help to poke holes in the plaintiff’s argument. Being adequately prepared and articulating these complexities with confidence will add to their credibility, helping to bolster the defense at trial. 

The defense can also guard against Reptile Theory by understanding the plaintiff’s theory of liability and establishing a defense at the outset of the case. The earlier the defenses are created, the easier it will be to defend against the plaintiff’s efforts. It is imperative to gain a strong understanding of the case’s strengths and weaknesses to implement effective strategies around potential exposure. Defendants can also object to all discovery requests and file appropriate pre-trial motions to ensure the standard of care is not being improperly portrayed and there is no irrelevant evidence regarding safety and danger that is meant to prejudice the jury. 

Defending against Reptile Theory in medical malpractice cases requires a strategic, informed approach. With preparation, foresight and a well-constructed defense, defendants can mitigate the impact of this tactic and help neutralize the emotional influence it seeks to exploit. 


 

The Quarterly Dose – March 2025, has been prepared for our readers by Marshall Dennehey. It is solely intended to provide information on recent legal developments and is not intended to provide legal advice for a specific situation or to create an attorney-client relationship. We welcome the opportunity to provide such legal assistance as you require on this and other subjects. If you receive the alerts in error, please send a note to tamontemuro@mdwcg.com. ATTORNEY ADVERTISING pursuant to New York RPC 7.1. © 2025 Marshall Dennehey. All Rights Reserved.

Firm Highlights

Result

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Thought Leadership

Featured Conversations... Key Takeaways from A.M. Best’s Webinar on the Misuse Defense in Product Liability Claims, Featuring Michael Salvati

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Thought Leadership

The Enforceability of Online Arbitration Agreements Remains Unresolved in Pennsylvania, But the Pennsylvania Superior Court has Provided Substantive Guidance on the Issue

Key Points: The Pennsylvania Supreme Court confirms that an order compelling arbitration is not immediately appealable as collateral orders. The outcome of Chilutti II has generally left the substantive enforceability issues with browsewrap agreements unresolved in Pennsylvania. Until this issue is resolved by the Pennsylvania courts, companies operating in the Commonwealth should strive to ensure that their registration websites and/or application screens conspicuously present arbitration agreements in manners which ensure their users and consumers assent to the terms of the agreements by following the standards set forth in Chilutti I. Browsewrap agreements have been defined as agreements “‘in which a website offers terms that are disclosed only through a hyperlink and the user supposedly manifests assent to those terms simply by continuing to use the website,’ and typically do not require an electronic signature.” See, Cobb v. Tesla, Inc., 2026 WL 458470, at *1 n. 2 (Pa. Super. Feb. 18, 2026) (citation omitted). They are largely regarded as the “if you keep using this, you agree to everything buried in this link” terms embedded into almost every online agreement consumers and users sign before proceeding with purchases of goods and/or services. While consumers are generally aware of them, many almost never click on the link, nor read them in their entirety. This leaves many consumers and users ignorant of the terms and impact of such agreements. However, one’s ignorance of the otherwise neatly-tucked-away terms rarely renders them unenforceable. The issue of the enforceability of browsewrap agreements has been up for debate for some time in many jurisdictions, including Pennsylvania. Indeed, Pennsylvania had a brief grip on this issue for a period in time. Specifically, in 2023, an en banc Superior Court set forth heightened standards for companies to meet in order to secure assent and enforce browsewrap arbitration agreements. See Chilutti v. Uber Techs., Inc., 300 A.3d 430 (Pa.Super. 2023) (en banc) (“Chilutti I”) Chilutti I involved a husband and wife who sued Uber and its subsidiaries after the wife, a wheelchair bound passenger using Uber’s rideshare service, fell, struck her head, and lost consciousness due to her uber driver failing to provide a seatbelt and making an aggressive turn during the trip. The Chilutti’s filed a negligence lawsuit against Uber and its subsidiaries. In response, the defendants moved to compel arbitration, arguing that “the couple’s conduct on the company’s website and application — when they registered for the ridesharing service — signified that they agreed to be bound by the mandatory arbitration provision found in the hyperlinked terms and conditions.” The trial court granted the defendants’ petition and stayed the proceedings pending the results of arbitration, and the Chilutti’s appealed. On appeal, the Superior Court addressed two issues. First, it addressed the issue of whether it had jurisdiction to hear the appeal. A divided Superior Court determined that it did, with its basis for the holding being that the order from which the Chilutti’s appealed was a collateral order. Next, the Superior Court set out to address the merits of the Chilutti’s substantive claim. The Superior Court concluded that the parties lacked a valid agreement to arbitrate. Its rationale was that Uber’s website and application did not provide reasonably conspicuous notice of the terms to the Chiluttis. In reaching this decision, the en banc Superior Court held that browsewrap arbitration agreements are enforceable in Pennsylvania only if the registration website and application screens explicitly inform consumers that they are waiving the right to a jury trial, the registration process cannot be completed until the consumer is fully informed of this waiver, and, when the agreement is available via hyperlink, the waiver appears at the top of the first page of the terms in bold, capitalized text. Since the ruling, Pennsylvania courts have applied Chilutti I to determine if browsewrap agreements are enforceable.  For instance, the Allegheny County Court of Common Pleas invoked Chilutti I to reject an agreement that lacked an express jury-trial waiver on the assent screen.  See Miller v. Festival Fun Parks, LLC, 92 WDA 2025 (C.P. Alleg. Cnty. Mar. 24, 2025). Similarly, the Superior Court has held that notice which failed to explicitly state the consumer was waiving a jury-trial right did not “me[e]t the strict burden set forth by our en banc Court in Chilutti I.” Pierce v. FloatMe Corp., 348 A.3d 1077, 1088 (Pa. Super. 2025). While the issue of enforceability of browsewrap agreements appeared to have been resolved by Chilutti I, Pennsylvania courts’ grip on this issue has been slackened by the Pennsylvania Supreme Court’s January 21, 2026, opinion in Chilutti II. See Chilutti v. Uber Techs., Inc., 349 A.3d 826 (Pa. 2026) (“Chilutti II”). Therein, the Supreme Court did not address the merits of the Chiluttis’ substantive claim, but rather the issue of whether the Superior Court had appellate jurisdiction to immediately review the orders staying litigation pending arbitration. The Court ultimately vacated the en banc opinion on jurisdictional grounds, holding that the Superior Court did not have appellate jurisdiction because the trial court’s order from which the Chiluttis appealed did not qualify as a collateral order and, thus, the Superior Court erred in holding to the contrary and lacked jurisdiction to entertain the merits” of the Chiluttis’ substantive claim. As such, Chilutti II has rendered Chilutti I nonbinding, and the issue of enforceability of online arbitration agreements remains unresolved. However, in light of the fact the Supreme Court did not address or comment on the merits of the Chiluttis’ appeal, Chilutti I is still meaningful. Specifically, it provides guidance as to the standards a company should strive to meet to ensure they have obtained users’ assent so that they are able to enforce online arbitration agreements. Additionally, it may serve as persuasive authority in judges’ evaluations of petitions and/or motions to compel browsewrap arbitration agreements until this particular issue is properly put before our appellate courts. Keanna works in our Pittsburgh, PA office. She can be reached at (412) 803-1174 or KASeabrooks@MDWCG.com.